Cookie Policy

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the site owners.

Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a different domain than the one you are visiting). They can also be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period or until you delete them).

C-Band Mailbox (cbandmailbox.com) uses cookies for the following purposes:

Essential functionality: To ensure our website and platform operate correctly, maintain your session, authenticate your identity, remember your cookie consent preferences, and protect against security threats.

Analytics: To understand how visitors interact with our website, which pages are most popular, how users navigate our site, and to identify areas for improvement. We use Google Analytics 4 with anonymized IP addresses for this purpose.

Marketing and live chat: To enable our HubSpot-powered live chat widget, provide personalized support, and improve our communication with users. These cookies are loaded only when you click "Accept All" on our cookie banner.

3.1 Essential / Necessary Cookies (Always Active) - These cookies are strictly necessary for the website to function and cannot be disabled in our systems. They are set in response to actions you take, such as logging in, setting your privacy preferences, or filling in forms. Without these cookies, certain services you have requested cannot be provided. These include session management cookies, authentication tokens, CSRF protection tokens, and consent preference cookies. Duration: session to 1 year.

3.2 Analytics Cookies (Consent Required) - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymized. We use Google Analytics 4 (GA4) with IP anonymization enabled. These cookies are activated only when you consent via our cookie banner. If you do not consent, we operate in Google Consent Mode V2 with cookieless ping mode, meaning no analytics cookies are placed on your device but basic anonymous measurement signals are still collected.

3.3 Marketing & Live Chat Cookies (Consent Required) - These cookies are set by our live chat and marketing automation partner, HubSpot. They enable the live chat widget on our website, track chat interactions for support quality, and help us personalize our communications. These cookies are loaded only when you click "Accept All" on our cookie banner. If you choose "Necessary Only", no HubSpot cookies are placed on your device and the live chat widget is not loaded.

Essential Cookies - Provider: C-Band Mailbox (first-party). Purpose: Session management, authentication, security (CSRF), and consent preferences. Duration: Session to 1 year. Type: First-party, strictly necessary.

_ga - Provider: Google Analytics (Google LLC, USA). Purpose: Distinguishes unique users by assigning a randomly generated number as a client identifier. Used to calculate visitor, session, and campaign data for site analytics. Duration: Up to 14 months. Type: Third-party, analytics. Consent required.

_ga_* - Provider: Google Analytics (Google LLC, USA). Purpose: Used by Google Analytics 4 to maintain session state. Duration: Up to 14 months. Type: Third-party, analytics. Consent required.

__hstc - Provider: HubSpot (HubSpot Inc., USA). Purpose: Tracks visitors across sessions. Contains the domain, user token, initial timestamp, last visit timestamp, current timestamp, and session number. Duration: Up to 13 months. Type: Third-party, marketing. Consent required.

hubspotutk - Provider: HubSpot (HubSpot Inc., USA). Purpose: Keeps track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. Duration: Up to 13 months. Type: Third-party, marketing. Consent required.

__hssc - Provider: HubSpot (HubSpot Inc., USA). Purpose: Keeps track of sessions. Used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. Duration: 30 minutes. Type: Third-party, marketing. Consent required.

__cfduid - Provider: Cloudflare (used by HubSpot CDN). Purpose: Used to identify trusted web traffic and apply security settings on a per-client basis. Does not contain any user identification information. Duration: Up to 30 days. Type: Third-party, functional/security. Consent required.

When you first visit cbandmailbox.com, you will see a cookie consent banner that gives you three options:

"Accept All" - Enables all cookies including analytics (Google Analytics) and marketing/live chat (HubSpot). The live chat widget will be loaded and all tracking features will be activated.

"Necessary Only" - Only essential cookies required for the website to function will be placed on your device. No Google Analytics cookies, no HubSpot cookies, and no live chat widget will be loaded.

"Manage Preferences" - Allows you to individually toggle analytics cookies and marketing/live chat cookies on or off. Essential cookies cannot be disabled as they are required for the site to function.

You can change your cookie preferences at any time by clicking the cookie settings icon in the footer of our website.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that if you block essential cookies, parts of our website may not function correctly. For instructions on managing cookies in your browser, visit your browser's help documentation: Chrome (chrome://settings/cookies), Firefox (about:preferences#privacy), Safari (Preferences > Privacy), or Edge (edge://settings/privacy).

Google Analytics - We use Google Analytics 4, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Analytics uses cookies to help us analyze how visitors use our website. The information generated by the cookie about your use of our website is transmitted to and stored by Google on servers in the United States. We have enabled IP anonymization, so your IP address is truncated before transmission. Google will use this information to evaluate your use of the website, compile reports on website activity, and provide us with other services relating to website and internet usage. Google's privacy policy is available at: https://policies.google.com/privacy

HubSpot - We use HubSpot for live chat functionality and marketing automation. When you consent to marketing cookies by clicking "Accept All", HubSpot places cookies on your device to track your session, identify returning visitors, and enable the live chat widget. HubSpot's privacy policy is available at: https://legal.hubspot.com/privacy-policy

Stripe - If you make a payment through our platform, Stripe Inc. may set cookies necessary for payment processing and fraud prevention. These are considered essential cookies and are covered under our payment processing activities. Stripe's privacy policy is available at: https://stripe.com/privacy

We do not use cookies for behavioral advertising or sell any cookie data to third parties.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable laws and regulations. When we make material changes to this policy, we will update the "Effective Date" at the top of this page and, where appropriate, notify you via our cookie consent banner.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated policy.

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

C-Band Digital Innovations Inc.

Email: info@cbanddigital.com

Address: 1133 Keewatin St, Winnipeg, MB R2X 2Z3, Canada

For more information about how we handle your personal data, please refer to our Privacy Policy.