Mailbox Renter Help Center

Renters have access to comprehensive guides, video tutorials, knowledge base articles, and FAQs covering signing up, identity verification, mail management, billing, privacy rights, and account settings for both Canadian and US mailboxes.

Choose a location in Canada or the US, select a plan, and complete identity verification. Requirements differ by country: Canada requires two forms of ID plus Canada Post authorization, while the US requires a notarized PS Form 1583 plus two forms of ID.

Browse our knowledge base articles on mail forwarding to learn about domestic, cross-border (Canada-US), and international forwarding options, costs, and customs considerations.

Our knowledge base includes detailed country-specific verification guides. The process and required documents differ between Canada and the US, so make sure to follow the guide for your mailbox country.

Your privacy rights depend on your location. Canadian renters have rights under PIPEDA and Quebec's Law 25. US renters (especially California residents) have rights under CCPA/CPRA. Visit Privacy Settings in your dashboard to exercise these rights.