Downloading Invoices

Downloading Your Invoices

C-Band Mailbox provides detailed invoices for every billing cycle, giving you a clear record of all charges associated with your account. Whether you need invoices for personal record-keeping, business expense tracking, or tax purposes, this guide walks you through how to find, download, and understand your invoices.

Where to Find Your Invoices

All invoices are available in your dashboard. To access them:

1. Log in to your C-Band Mailbox dashboard.
2. Navigate to Billing > Invoices from the main menu.
3. You will see a list of all invoices, sorted by date with the most recent at the top.
4. Each invoice displays the invoice number, date, amount, and payment status.

Downloading an Invoice

To download an individual invoice as a PDF:

1. Locate the invoice you want to download in the invoice list.
2. Click the "Download" button or the PDF icon next to the invoice.
3. The invoice will download as a PDF file to your device.
4. The file name will include the invoice number and date for easy identification.

You can also download multiple invoices at once by selecting them using the checkboxes and clicking "Download Selected".

What Is Included on Your Invoice

Each invoice provides a complete breakdown of charges for the billing period. Here is what you will find:

• Subscription fee: Your monthly plan charge (Basic, Business, or Premium).
• Action request fees: Individual charges for actions you requested during the billing period, including:
  • Mail scan fees (exterior and interior scans)
  • Mail forwarding fees (postage, handling, and carrier charges)
  • Shredding fees
  • Pickup preparation fees
• Storage fees: Charges for mail items held beyond the complimentary 30-day storage period, as outlined in our Terms & Conditions Section 4.7.
• Applicable taxes: Tax amounts calculated based on your location (see Tax Information section below).
• Credits and adjustments: Any credits applied to your account, such as refunds from resolved disputes or promotional discounts.
• Total amount: The total charged to your payment method.

Tax Information

Tax treatment varies depending on whether your mailbox is located in Canada or the United States:

Canadian Renters

• GST (Goods and Services Tax): 5% applied to all taxable services.
• HST (Harmonized Sales Tax): Applicable in provinces that have harmonized their provincial sales tax with GST (such as Ontario at 13%, Nova Scotia at 15%, etc.).
• PST/QST: Provincial sales tax may apply in provinces that have not harmonized with GST (such as British Columbia, Manitoba, Quebec, and Saskatchewan).
• Your invoice will show the specific tax rate and amount based on the province of your mailbox operator location.
• C-Band Digital Innovations Inc.'s GST/HST registration number is displayed on your invoice for your records.

United States Renters

• State sales tax: Applicable in states that impose sales tax on services. The rate varies by state and sometimes by county or city.
• No federal sales tax: There is no federal sales tax in the United States.
• Your invoice will show the applicable state and local tax rates based on the location of your mailbox operator.
• Some states may exempt virtual mailbox services from sales tax. The applicable taxes are determined automatically based on current tax regulations.

Using Invoices for Business Tax Deductions

If you use your C-Band Mailbox for business purposes, your mailbox subscription and related fees may be tax-deductible as a business expense. Here are some tips:

• Keep all invoices: Download and store every invoice for your records. We recommend keeping invoices for at least 7 years for tax purposes (CRA requirement in Canada; IRS recommends at least 3 years but up to 7 for certain situations in the US).
• Categorize expenses: Your invoices clearly break down subscription fees, action fees, and taxes, making it easy to categorize expenses in your bookkeeping software.
• Consult a tax professional: Tax deductibility rules vary by jurisdiction and business type. A qualified accountant or tax advisor can help you determine which expenses are deductible in your specific situation.
• Use the business name: If you use your mailbox for business, ensure your account profile reflects your business name for accurate invoice generation.

Invoice History and Search

Your complete invoice history is available in the Billing section of your dashboard. Use the following features to find specific invoices:

• Date range filter: Select a start and end date to view invoices from a specific period.
• Search: Search by invoice number, amount, or date.
• Sort: Sort invoices by date, amount, or status (paid, pending, failed).
• Status filter: Filter by payment status to quickly find unpaid or failed invoices.

Automatic Email Delivery

C-Band Mailbox automatically sends your invoice to your registered email address after each billing cycle. These transactional emails include:

• A summary of charges for the billing period.
• The total amount charged.
• A link to view the full invoice in your dashboard.
• A PDF attachment of the invoice (if enabled in your notification settings).

These billing notification emails are classified as transactional messages and are always sent regardless of your marketing email preferences, in compliance with CASL (Canada) and CAN-SPAM (US) regulations.

Frequently Asked Questions

Can I get a receipt instead of an invoice? Your invoice serves as your official receipt. It includes all information typically found on a receipt, including the payment amount, date, and payment method.

How far back can I view invoices? Your complete invoice history is available from the date you created your account. There is no time limit on accessing historical invoices.

Can I get a custom invoice format? At this time, invoices follow our standard format. If you need specific information for accounting purposes, submit a support ticket and we will do our best to accommodate your request.

For more details about your charges, see our guide on understanding your bill. For additional help, visit our Help Center or submit a support ticket.