Notification Preferences

Notification Preferences

Effective notification management ensures you never miss important events while avoiding notification overload. The C-Band Mailbox platform provides granular control over what notifications you receive, how they are delivered, and how they are routed to your team. This guide covers all notification categories, delivery channels, staff routing options, compliance requirements for renter communications, and template customization.

Notification Categories

The platform organizes notifications into distinct categories, each of which can be configured independently:

New Renter Signup Alerts

• Notification when a new renter creates an account at your location
• Includes the renter's name and initial service plan selection
• Triggers your onboarding workflow for document collection and verification

Mail Receipt Notifications

• Notification when new mail or packages arrive and are logged in the system
• Useful for staying aware of daily mail volume
• Can be configured as individual notifications or as a daily summary digest

Action Request Assignments

• Notification when a renter submits an action request (scan, forward, shred, pickup)
• Critical for timely processing - these notifications should be high priority
• Includes the action type, renter name, and mail item details

Billing Alerts

• Notification for billing events: successful payments, failed payments, past-due invoices, payout deposits
• Failed payment alerts are important for identifying renters at risk of suspension
• Payout notifications confirm your earnings have been deposited

Compliance Reminders

• Notifications for upcoming document expirations (renter IDs approaching expiry dates)
• Annual compliance review reminders
• Regulatory update notifications from the platform
• Staff training renewal reminders

System Maintenance Notices

• Notifications about scheduled platform maintenance, downtime, or updates
• Advance notice for any service interruptions
• New feature announcements and platform updates

Delivery Channels

Choose how you receive notifications for each category:

• Email: Notifications delivered to your registered email address. Suitable for non-urgent notifications and daily digests.
• SMS: Text message notifications to your registered phone number. Best for time-sensitive alerts like action requests and failed payments.
• In-Platform: Notifications appear in your dashboard notification center. Always active for all categories - provides a complete notification history.

Customizing Per Category

For each notification category, you can independently set:

• Which delivery channels to use (email, SMS, in-platform, or any combination)
• Whether to receive individual notifications or a daily digest summary
• Whether the notification is enabled or disabled (in-platform notifications are always active)

Staff Notification Routing

If you have team members, route different notifications to different people based on their roles:

• Action Requests: Route to the staff member responsible for mail processing
• Billing Alerts: Route to the admin or accounting contact
• Compliance Reminders: Route to the compliance officer or manager
• New Signups: Route to the team member responsible for onboarding

Each team member can also customize their own notification preferences within their assigned categories.

CASL/CAN-SPAM Compliance for Renter Communications

When sending notifications and communications to your renters, you must comply with anti-spam legislation in both countries:

Canada - CASL (Canadian Anti-Spam Legislation)

• Transactional Messages (Exempt): Mail notifications, billing communications, action request updates, and account status messages are considered transactional and are exempt from CASL consent requirements
• Marketing Messages (Consent Required): Any promotional communications, service upsell offers, or newsletters require the renter's explicit consent (opt-in) before sending
• Unsubscribe Requirement: All marketing communications must include a clear, functional unsubscribe mechanism

United States - CAN-SPAM Act

• Transactional Messages (Exempt): Similar to CASL, transactional messages related to the mailbox service are exempt from most CAN-SPAM requirements
• Marketing Messages: Must include your physical business address, a clear unsubscribe mechanism, and accurate header information
• Opt-Out Processing: Unsubscribe requests must be honored within 10 business days

Template Customization

Customize the templates used for renter-facing notifications:

• Add your business logo and branding
• Customize the greeting and tone of standard templates
• Modify the footer to include your business address, phone, and hours
• Ensure all customizations comply with CASL and CAN-SPAM requirements

Quiet Hours

Configure quiet hours to suppress non-critical notifications during off hours:

• Set your quiet hours window (e.g., 10:00 PM to 7:00 AM)
• During quiet hours, only critical alerts (security incidents, urgent system notices) are delivered via SMS
• Non-critical notifications are held and delivered when quiet hours end
• In-platform notifications accumulate normally and are visible when you next log in

Notification Best Practices

Finding the right notification balance is key to staying informed without being overwhelmed. Start with all notifications enabled and then fine-tune based on your experience. For solo operators, receiving all notifications via email is typically manageable. For teams, use routing to direct notifications to the appropriate team member - action requests to processing staff, billing alerts to accounting, and compliance reminders to management.

Consider configuring daily digest mode for high-volume notification categories like mail receipt notifications. Individual notifications are better for time-sensitive events like action requests and failed payments, while digest mode works well for informational notifications that do not require immediate action. Review your notification configuration quarterly to ensure it still aligns with your operational needs and team structure.

Testing Your Notification Setup

After configuring your preferences, test each notification channel to confirm delivery. Send a test notification from the platform to verify your email notifications are not being caught by spam filters, and that SMS notifications are reaching the correct phone numbers. Confirm that in-platform notifications appear correctly in your dashboard notification center. Address any delivery issues before they result in missed alerts during live operations.

For account security settings, see Security Settings.

For additional support, visit our Help Center or submit a support ticket.