Understanding Your Dashboard

Understanding Your Dashboard

Your C-Band Mailbox dashboard is the central hub for managing your virtual mailbox. From viewing incoming mail and requesting actions to managing your billing and account settings, everything you need is accessible from a single, intuitive interface. This guide provides a comprehensive tour of every section of your dashboard so you can get the most out of your mailbox service.

Dashboard Overview

When you log in to your C-Band Mailbox account, you are greeted by the dashboard home screen. This provides a high-level summary of your account activity, including:

• New mail count: The number of new, unread mail items awaiting your attention.
• Pending actions: The number of action requests currently being processed by your operator.
• Recent activity: A timeline of recent events, such as new mail arrivals, completed scans, and forwarding confirmations.
• Quick action buttons: Shortcuts to frequently used features like requesting a scan, forwarding mail, or checking your billing.

Mail Inbox

The Mail Inbox is the primary section of your dashboard where all your mail items are displayed. The inbox is organized into several categories to help you manage your mail efficiently:

New

Mail items that have been received and logged by your operator but have not yet been acted upon. New items appear with a highlight indicator and are sorted by date received, with the most recent at the top.

Pending

Mail items that have an action request in progress. For example, if you have requested a scan or forwarding, the item will appear in the Pending section until the action is completed. Each pending item shows the type of action requested and the current status.

Action Required

Items that need your attention or decision. This may include items where the operator has a question about your request, items that need additional information for customs forms, or items approaching the 30-day storage limit.

Completed

Items where all requested actions have been completed. This includes scanned items (with scans available for viewing), forwarded items (with tracking numbers), and shredded/recycled items. The completed section serves as your mail history and archive.

Trash

Items that have been marked for deletion or have been shredded/recycled. These items remain visible in the Trash for a limited period for reference purposes.

Action Requests Section

The Action Requests section provides a detailed view of all your pending and completed action requests across all mail items. From here, you can:

• View the status of each request (submitted, in progress, completed, issue).
• See estimated completion times for pending requests.
• Track forwarded items with carrier tracking numbers.
• View completed scan images.
• Cancel pending requests (if the operator has not yet begun processing).

Action requests include: scan (exterior and interior), forward, shred, recycle, and pickup preparation.

Notifications Center

The Notifications Center displays all notifications related to your account in a single, chronological feed. Notifications include:

• New mail alerts: When new mail arrives at your operator location.
• Scan ready: When a requested scan has been completed.
• Forwarding updates: When mail has been shipped, including tracking information.
• Billing alerts: Payment confirmations, failed payment warnings, and invoice availability.
• Security alerts: Password changes, new device logins, and suspicious activity warnings.

Each notification is clickable and links directly to the relevant item or section in your dashboard. You can mark notifications as read or dismiss them. To customize which notifications you receive and through which channels, see notification settings.

Billing Overview

The Billing section of your dashboard provides a complete view of your financial activity:

• Current plan: Your active subscription plan and its renewal date.
• Upcoming charges: An estimate of charges for the current billing cycle, including accumulated per-action fees.
• Payment methods: Your saved payment methods with the ability to add, edit, or remove cards. See adding payment methods.
• Invoices: Access your complete invoice history. Download invoices as PDF files. See downloading invoices.
• Usage summary: A breakdown of how many included actions (scans, forwards, etc.) you have used during the current billing cycle.

Settings

The Settings section allows you to configure every aspect of your account and service preferences:

• Profile: Update your name, email, phone number, and mailing address. See updating your profile.
• Security: Change your password, enable two-factor authentication, and manage active sessions. See changing your password and two-factor authentication.
• Notifications: Configure notification preferences and channels. See notification settings.
• Privacy: Manage your data privacy settings and exercise your data rights. See privacy settings.
• Mail Forwarding: Set up default forwarding addresses, carriers, and automatic forwarding schedules. See setting up mail forwarding.
• Billing: Manage payment methods, view invoices, and update billing details.

Status Indicators

Each mail item in your dashboard displays a color-coded status indicator that tells you its current state at a glance:

• New (blue): Just received, no action taken.
• Scanned (green): Interior or exterior scan has been completed and is available for viewing.
• Forwarded (purple): Item has been shipped to your forwarding address. Tracking number is available.
• Shredded (red): Item has been securely destroyed.
• Recycled (gray): Item has been recycled.
• Pending (yellow): An action request has been submitted and is awaiting operator processing.
• Action Required (orange): The item needs your attention or input.

Quick Actions

Quick actions are accessible from the dashboard home screen and from within the mail inbox. They provide shortcuts for common tasks:

• Scan All New: Request interior scans for all new mail items in a single click.
• Forward All New: Forward all new items to your default forwarding address.
• View Latest Scans: Jump directly to the most recently completed scans.

Mobile Access

Your C-Band Mailbox dashboard is fully responsive and optimized for mobile devices. You can access all features from your smartphone or tablet's web browser, including:

• Viewing mail items and scans.
• Submitting action requests (scan, forward, shred).
• Checking notifications.
• Managing settings and payment methods.

For the best mobile experience, we recommend using the latest version of Chrome, Safari, or Firefox on your device. You can also add the dashboard to your home screen for quick access.

For additional help navigating your dashboard, visit our Help Center or submit a support ticket.