Updating Your Profile

Updating Your Profile

Your C-Band Mailbox profile contains the personal information associated with your account, including your name, email address, phone number, and mailing address. Keeping this information accurate and up to date is important for receiving notifications, ensuring your identity verification remains valid, and maintaining access to your account. This guide explains how to update each piece of profile information and what to expect when you make changes.

Accessing Your Profile

To access your profile settings:

1. Log in to your C-Band Mailbox dashboard.
2. Navigate to Settings > Profile.
3. Your current profile information will be displayed, with edit options for each field.

Updating Your Name

Your name on your C-Band Mailbox account must match the name on your identity verification documents. If you need to change your name (for example, due to a legal name change or marriage):

1. Navigate to Settings > Profile.
2. Click "Edit" next to your name.
3. Enter your new legal name as it appears on your updated government-issued identification.
4. Click "Save".

Important: Name changes may trigger a re-verification of your identity. You may be required to submit updated identification documents to confirm the name change. This is necessary to maintain compliance with postal regulations and ensure the operator can continue to accept mail on your behalf. See verifying your identity for verification requirements.

Updating Your Email Address

Your email address is used for account login, notifications, and all communication from C-Band Mailbox. To update it:

1. Navigate to Settings > Profile.
2. Click "Edit" next to your email address.
3. Enter your new email address.
4. Click "Save".
5. A confirmation email will be sent to your new email address.
6. Click the verification link in the confirmation email to complete the change.

Until you confirm the new email address, your old email will remain active. If you do not receive the confirmation email, check your spam folder and ensure emails from cbanddigital.com are not blocked.

Updating Your Phone Number

Your phone number is used for SMS notifications and may be used for two-factor authentication. To update it:

1. Navigate to Settings > Profile.
2. Click "Edit" next to your phone number.
3. Enter your new phone number including the country code.
4. Click "Save".
5. A verification code will be sent to your new phone number via SMS.
6. Enter the code to confirm the change.

Note: If you have SMS-based two-factor authentication enabled, changing your phone number will update the number used for 2FA. Ensure you have access to the new number before making the change, or temporarily switch to authenticator app-based 2FA.

Updating Your Mailing Address

Your mailing address on file is the address associated with your personal records (separate from your virtual mailbox address). This might be your home address, forwarding address, or business address. To update it:

1. Navigate to Settings > Profile.
2. Click "Edit" next to your mailing address.
3. Enter your new address with all required fields (street, city, province/state, postal code/ZIP, country).
4. Click "Save".

Impact of Address or Country Change

If your profile update involves a change of country (for example, moving from Canada to the United States or vice versa), be aware of the following significant implications:

• Terms & Conditions: Your account may be subject to a different set of terms. Canadian renters are governed by Terms & Conditions Schedule A, while US renters are governed by Schedule B. A country change may trigger a transition between schedules.
• Tax treatment: Your billing will switch from CAD with Canadian taxes (GST/HST/PST) to USD with US taxes (state/local sales tax), or vice versa.
• Verification requirements: Moving to a different country may require completing the identity verification process for the new country. Canada requires a Canada Post authorization form and two forms of ID, while the US requires a notarized PS Form 1583 and two forms of ID.
• Privacy regulations: Different privacy frameworks may apply (PIPEDA in Canada, CCPA/CPRA in the US). See privacy settings for details.

If you are planning a move that involves changing your country, we recommend contacting our support team first to understand the full impact and ensure a smooth transition.

Business Profile vs. Personal Profile

If you use your C-Band Mailbox for business purposes, you can configure your profile to reflect your business identity:

• Business name: Add your business name to your profile so it appears on invoices and in the dashboard.
• Business address: Set your business address as the mailing address on your profile.
• Tax information: For business users, invoices may need to include specific tax registration numbers (GST/HST number for Canadian businesses). Update this in Settings > Billing if applicable.

Note that even with a business profile, the individual name on the account must match the identity verification documents on file.

Profile Photo

You can add a profile photo to personalize your dashboard experience:

1. Navigate to Settings > Profile.
2. Click on the profile photo area (or the placeholder icon).
3. Upload a photo from your device (JPG, PNG, or GIF format, maximum 5MB).
4. Adjust the crop area if needed.
5. Click "Save".

Your profile photo is visible only to you in your dashboard and is not shared with operators, other renters, or third parties.

Notification Preferences After Profile Update

After updating your profile, review your notification settings to ensure they reflect your new information:

• If you changed your email address, verify that all email notifications are being delivered to your new address.
• If you changed your phone number, verify that SMS notifications are being sent to your new number.
• Visit notification settings to review and adjust your preferences.

Security Considerations

Profile changes, especially to your email, phone number, and name, are sensitive operations that affect your account security:

• All profile changes are logged in your account activity history.
• You will receive a notification at your old email address or phone number when changes are made, so you are alerted if someone else makes unauthorized changes.
• For maximum security, enable two-factor authentication to prevent unauthorized profile changes.

For additional help with your profile, visit our Help Center or submit a support ticket.