Mail Notifications

Mail Notifications

Staying informed about your mail activity is essential for managing your C-Band Mailbox effectively. Our notification system is designed to keep you updated in real time, helping you stay on top of important deliveries and action requests. This guide covers all notification types, delivery channels, customization options, and regulatory compliance for renters in both Canada and the United States.

Notification Types

C-Band Mailbox sends notifications for a variety of events related to your account and mail activity. Here is a comprehensive list of notification types:

New Mail Received

Sent when a new piece of mail or package arrives at your operator location and is logged into the system. The notification includes:

• Type of mail item (letter, large envelope, package).
• Sender name (if visible on the exterior).
• Date and time received.
• A link to view the item in your dashboard.

Scan Complete

Sent when a mail scan you requested (or one triggered by automatic scanning) has been completed and is ready for viewing. The notification includes:

• The mail item reference number.
• A link to view the scan directly in your dashboard.

Action Request Status Update

Sent when the status of an action request changes. Action requests include forwarding, scanning, shredding, and pickup requests. Status updates may indicate:

• Request received by operator.
• Request in progress.
• Request completed (with tracking number for forwarded items).
• Request could not be completed (with reason).

Forwarding Confirmation

Sent when a forwarded item has been shipped by the operator. Includes:

• Carrier name and service level.
• Tracking number with a link to the carrier's tracking page.
• Estimated delivery date.

Billing Alerts

Sent for billing-related events, including:

• Successful payment processed.
• Payment failed (with instructions to update payment method).
• Invoice available for download.
• Upcoming subscription renewal reminder.

Security Alerts

Sent for security-related events on your account:

• Password changed.
• New device or browser login detected.
• Two-factor authentication enabled or disabled.
• Suspicious activity detected.

Notification Channels

C-Band Mailbox delivers notifications through multiple channels to ensure you receive them in the way that is most convenient for you:

Email Notifications

Email is the primary notification channel and is enabled by default for all notification types. Notifications are sent from a cbandmailbox.com email address to your registered email address. Email notifications provide detailed information and links to your dashboard for quick action.

SMS Notifications

SMS text message notifications provide brief, real-time alerts sent directly to your registered phone number. SMS notifications are particularly useful for time-sensitive alerts such as new mail arrivals and security events. To enable SMS notifications:

1. Navigate to Settings > Notifications in your dashboard.
2. Toggle on SMS notifications for the categories you want.
3. Verify your phone number if not already verified.

Standard messaging rates from your mobile carrier may apply. C-Band Mailbox does not charge additional fees for SMS notifications.

Push Notifications

If you access your dashboard through a mobile browser that supports push notifications, you can enable them for instant alerts without needing to check your email or SMS. Push notifications appear on your device's lock screen or notification center.

Customizing Your Notifications

You have full control over which notifications you receive and through which channels. To customize your notification preferences:

1. Navigate to Settings > Notifications in your dashboard.
2. For each notification category (mail, action requests, billing, security), toggle the channels (email, SMS, push) on or off.
3. Set notification frequency preferences where applicable (immediate, daily digest, weekly summary).
4. Click "Save" to apply your changes.

For detailed instructions on configuring each notification category, see our guide on notification settings.

Notification Frequency

Some notification types support frequency options:

• Immediate: Notifications are sent in real time as events occur. Best for time-sensitive alerts like new mail and security events.
• Daily digest: A single daily email summarizing all events from the past 24 hours. Best for renters who prefer fewer, consolidated notifications.
• Weekly summary: A weekly email summarizing all activity. Best for low-volume renters who do not need real-time updates.

Security alerts are sent immediately regardless of your frequency settings, as they require prompt attention.

Regulatory Compliance

C-Band Mailbox is designed to comply with key email and messaging regulations in Canada and the United States, including CASL (Canada) and CAN-SPAM (United States):

CASL Compliance (Canada)

Canada's Anti-Spam Legislation (CASL) governs commercial electronic messages. C-Band Mailbox complies with CASL as follows:

• Transactional messages: Notifications related to your account activity (new mail, action requests, billing, security) are classified as transactional messages and are sent based on your existing business relationship with C-Band Mailbox. These do not require separate consent under CASL.
• Marketing messages: Promotional emails, feature announcements, and newsletters require your express consent (opt-in) before they can be sent, as required by our Terms & Conditions Schedule A, Section A5.
• Unsubscribe: You can withdraw your consent for marketing messages at any time through your notification settings or by clicking the unsubscribe link in any marketing email.

CAN-SPAM and TCPA Compliance (United States)

C-Band Mailbox complies with the CAN-SPAM Act and TCPA for US renters:

• Transactional messages: Account-related notifications are exempt from CAN-SPAM opt-out requirements as they relate to your existing business relationship.
• Marketing messages: All promotional emails include a clear opt-out mechanism. Opt-out requests are processed within 10 business days as required by law, per our Terms & Conditions Schedule B, Section B7.
• SMS consent: SMS notifications require your prior express consent. You can revoke consent at any time by replying STOP to any SMS notification or through your dashboard settings.

Transactional vs. Marketing Messages

It is important to understand the distinction between these two categories:

• Transactional messages are directly related to your account and service usage. These include new mail notifications, action request updates, billing confirmations, security alerts, and account status changes. These messages cannot be fully disabled as they are essential to the operation of your account.
• Marketing messages include promotional offers, feature announcements, tips and guides, and company newsletters. These messages are entirely optional and can be disabled at any time through your notification settings.

For complete control over your notification experience, visit your notification settings. For additional help, visit our Help Center or submit a support ticket.